I waited another hour on hold to explain the shaking issue primarily so I wouldn’t be responsible for the damage. The first agent I spoke to told me to fill out something online about the cleanliness that didn’t exist. I called Dollar to let them know about the cleanliness and the shaking. As we left the rental car center and proceeded to get on the highway the car started shaking severely at 45 mph. The check out person didn’t seem to care. There was trash on the floor, sand on the inside of the doors and pieces of food all over. While leaving the garage we realized the car was not clean at all. When we finally tracked down what we thought was a clean car and someone to us it was another 25 minutes. The area he directed us to for our car was empty, no cars. Once we got to the counter, the agent told us where to pick up our car and that someone would meet us there. Very disappointing.Ĭons: There was one agent working on a Saturday afternoon so the line took 1.5hrs to get to the rental counter. I know mistakes happen but a large chain should have a much better internal communication system and plan for things like this. I’ve had great experiences with Enterprise in the past but the lack of competence I experienced from the team this past weekend will cause me to take my business elsewhere going forward. It has been 2 days since Sunday and I still have not received a call regarding my experience, though I’ve left multiple messages. Luckily I didn’t miss a flight because of it but as a young female renting a car alone, I did NOT appreciate sitting in a car in a bad part of town (bad enough for them to blame no drop offs on security issues) for 90 minutes. The entire experience was extremely inconvenient. Apparently the national brand has no way of contacting branch managers in instances like this and they also don’t have authority to waive fees on behalf of stores using their name. National chain submitted a ticket with the branch I was using in HOPES that they wouldn’t charge me if I returned the car to the airport the next day. I spent 90 minutes on the phone trying to find someone who could tell me what to do and ultimately, no one had an answer for me. My flight out was before they opened on Monday. I walked to the Dropbox to find that “due to security issues” they do not accept drop offs after hours and if you drop the keys, you are liable for anything that happens to the vehicle. Cons: Enterprise accepted my reservation for a Sunday return to a location that is not open on Sundays.
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